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From Access to Outcomes: Raising the Aspirations for Technology
Initiatives in Low-Income Communities
A report by the nonprofit Morino Institute (www.morino.org),
published July 2001.
For more information and the complete report visit,
www.morino.org/divides
EXECUTIVE SUMMARY:
From Access to Outcomes represents an ambitious effort to
channel, redirect, and augment the energies that are being
devoted to closing the digital divide.
From Access to Outcomes makes the case that technology must
not be seen as an end in itself. Although most initiatives
aimed at closing the digital divide have focused on expanding
access to new technologies, the report concludes that
providing access alone is rarely as effective as it is
well-meaning. The report finds that initiatives in and by
low-income communities are far better at producing meaningful
change when people apply technology with tangible economic,
educational, and social end results -- or outcomes -- in
mind.
Key conclusions of the report include:
• The lessons corporate America has learned about integrating
information technology into its operations and strategies can
be helpful to nonprofit organizations struggling to do the
same.
• No matter how impressive the technology or how well-intended
the motives, technology initiatives imposed on a community by
outsiders are often ineffective.
• Investments in technology must go far beyond funding for
hardware, software, and wires. For most projects, no more
than one-third of the funding should go to technology itself,
leaving more than two-thirds for developing programs that help
people and organizations understand and apply the technology.
• To achieve meaningful national outcomes rather than just a set
of small, isolated victories, federal and state governments
should do more to provide frameworks and incentives to help
focus philanthropic resources and stimulate private-sector
investment in low-income areas.
• New philanthropic models, including social venture funds and
social investment funds, could help to expand dramatically the
investments in technology-related initiatives.
• To spark widespread change in low-income communities through
the targeted use of technology, it will take well over $10
billion a year in additional technology-related investments.
As steep as this price tag may seem, the cost of inaction
almost certainly would be larger than the cost of action.
From Access to Outcomes was produced by the Morino Institute
(www.morino.org), a foundation that works to strengthen
organizations serving the children of low-income communities.
The premises of the report were refined with the help of dozens
of top thought leaders in the fields of learning and technology
who participated in an online discussion forum hosted by the
Morino Institute from November 2000 to April 2001. For more
information on this online discussion forum and the report
itself, please visit www.morino.org/divides .